Booking Terms and Conditions
Please read the terms and conditions carefully. Any purchase made through Exodus Travel Agency Pty. Ltd. is subject to automatic direct acceptance of these terms and conditions. If you are unsure about any part of terms and conditions please contact our office prior to making any bookings.
These terms and conditions apply to all the bookings made through Exodus Travel Agency ABN 29 005 383 139 whether it is in our office, online, over phone or by email.
Agency / Liability:
We act as an agent only. We sell various travel related products on behalf of numerous transports, accommodation and other service providers. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. All bookings made on your behalf are subject to terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not us. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider and not Exodus Travel Agency. We do not accept any liability of whatever nature, whether in contract, tort or otherwise for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we do not have any direct control. We do not accept any liability in contract , tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any event which is beyond our control and which is not preventable on reasonable diligence on our part.
All prices are subject to availability and can be withdrawn or varied by the service provider without notice. The price is only guaranteed when paid in full. Please note that all prices quotes are subject to change. Price changes may occur due to reasons beyond our control which will result in the increase in cost of the product or service. These factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. Please contact us for up to date prices.
Online Booking Fees
a) Online Domestic/Trans-Tasman flight bookings will incur a booking fee of $9.95 per booking
b) Online International flight bookings will incur a booking fee of $19.95 per person in addition to the applicable credit card surcharge fee/merchant fees
The above booking fees are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer law)
Cancellation and Refunds
Booking cancellations will incur supplier fees and charges. These charges can be up to 100% of the cost of booking, regardless of whether travel has commenced. Please read the terms & conditions carefully including fare rules to check whether the fare is refundable, as not all fares can be refunded. Fees will apply to all refundable tickets. Our service request fee for cancellation is $100 per person plus any airline cancellation fees. This will vary depending on the airfare you have booked. For some fares no refund is available, so check your specific fare rules carefully.
Infant tickets are always non-refundable. Refunds will only be paid to you once we have received the funds back from the supplier(s). Generally flight tickets cannot be refunded if they are partially used. This is beyond the control of Exodus Travel Agency. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
Refunds take approximately 8 weeks or more to process. Where we incur any liability for a cancellation fee for any booking, which you cancel, you agree to indemnify us for the amount of that fee or charge. Cancellation or refund will only be processed if you have sent the request in writing. You agree not to stop the payment irrespective of cancelling a booking or apply for a refund.
No refund for bookings cancelled from 72 hours of first flight departure or no show on itinerary.
Changes & Reissue Fees
Where changes to your travel arrangements are permitted and possible by the supplier, Exodus Travel Agency will charge you a standard service fee of AUD $100 per passenger per change in addition to all charges applied by the supplier. By confirming the booking, you are accepting the specific ticket conditions relating to your chosen fare. Changes are subject to availability and are subject to the validity of your ticket – for details check the ticket conditions in the fare selected.
Not all fares allow changes, so please check your fare conditions carefully. Changes outside the validity of your ticket, for example, to a higher season, a different airline, operator or ticketed route, where these are possible, will result in additional charges on top of standard service fees.
Flights must be taken in the sequence they appear on your ticket or electronic ticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void. Where we incur any liability for a charge or re-issue for any booking, you agree to indemnify us for the amount of that fee or charge.
Changes & Reissue will only be processed if you have sent the request in writing.
Deposits and Final payment
You will be required to pay a deposit or deposits when making a booking. All deposits are nonrefundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer law). Some services must be paid in full at the time of booking.
Bookings from outside Australia
We reserve the right at our absolute discretion to decline or accept bookings made from outside Australia. Any automatic booking confirmations for such bookings are conditional contingent on our view of any financial risks, potential ticket despatch delays, or other international regulations that may apply.
Force Majeure – Changes beyond our control
Compensation will not apply if a significant change is made for reasons beyond our control. These include: · War, · Threat of war, · Riots, · Epidemics, · Health risks, · Civil disturbances, · Terrorist activity, · Industrial disputes, · Natural and nuclear disasters, · Fire, · Changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type, · Closed or congested airports or ports, · Hurricanes and other actual or potential severe weather conditions, · Act of government or public authorities or · Other circumstances amounting to force majeure and/or Acts of God. Exodus Travel Agency cannot accept liability or responsibility for any airline or supplier bankruptcy or insolvency and the failure to provide any services which may follow.
Special Conditions for some Travel Products
Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services.
Some of those terms will be displayed in the rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display.
It is your responsibility to check those terms and conditions before making a booking through Exodus Travel Agency.
There are numerous rules and regulations affecting most advance purchase and other air fares, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays and or air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office.
You must read the rules and check the conditions applicable to every airfare and ensure that you accept those rules and conditions before you make a booking. If the rules and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the rules and conditions applicable to the relevant supplier.
Travel Documents and Visas
All individuals departing from Australia must be in possession of a valid passport.
It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You need a valid passport for all international travel.
Many countries require that your passport is valid for at least six months beyond your expected period of travel. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport.
The name provided by you for your travel tickets must be the same as that in your passport. It is your responsibility to ensure that you have all the documentation you need for your journey. Any fines, penalties, payments of expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
We can obtain any such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and do not accept any liability for any loss or damage which may occur in reliance on the information provided. If you wish we can apply for a visa for you through this external service and fees will apply. Visas are obtained from the issuing authority in Australia and you should confirm these with the relevant High Commissions, embassies and/or consulates. Visa requirements vary by both country you are travelling to and the current citizenship you hold so please ensure you check well in advance of your travel dates to allow sufficient processing time as required by the embassy. Either airline staff or immigration authorities may not allow you to pass through customs and board your flight without the appropriate visa. We can obtain any such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and do not accept any liability for any loss or damage which may occur in reliance on the information provided. If you wish we can apply for a visa for you through this external service and fees will apply.
Some countries will not allow you to enter without proof of a return or onward electronic or paper ticket. Airline check in staff at your point of origin may deny boarding you.
If you proceed to book a one way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations.
We do not accept any responsibility in the case you being unable to travel due to not complying with such requirements. If you are in any doubt as to the visa requirements for your destination you may refer to an online external visa advisory service, Visa Link at http://www.visalink.com.au/
Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia.
By agreeing to purchase of the tickets, Exodus Travel Agency assumes that you will make arrangements for the required visas.
Exodus Travel Agency cannot accept responsibility for the content or accuracy of information provided in any external websites not within Exodus Travel Agency’s control.
Please note that travel documents including airline tickets, hotel vouchers, tour vouchers, or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to conditions and restrictions, and most travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name in a booking may result in the document having to be re issued at a cost and in some cases may also result in the booking being cancelled. Please check all the names in the booking. Any errors in the names detected after the documents are issued will be your sole responsibility.
If you are travelling to the United States please refer https://esta.cbp.dhs.gov for information regarding compulsory pre-registration for their visa waiver program (ESTA). Australian passport holders will not be able to enter United States without a valid ESTA (or visa). Please note that you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.
Travel Advice and Vaccinations
Australian residents should refer to the travel advice posted by the Department of Foreign Affairs at http://www.dfat.gov.au/ or http://www.smarttraveller.gov.au/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary. You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documents. We do not take any responsibility of any inconvenience or issues you may face while on your trip.
Rates and Price Variations
We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs.
Unless otherwise specified, rates quoted are per tour, per night accommodation, per crossing ferries, per package; as appropriate to the particular product.
Car rental is based on a 24 hour period commencing from the time of pick-up throughout unless otherwise specified. All prices are subject to availability and can be withdrawn or varied without notice.
All prices quoted in the flight booking engine are in Australian dollars, regardless of where your requested flight is departing from.
Price Inclusions and Exclusions
Items included in the prices or rates of the products are specified in each section. Prices do not include, meals other than as stated in itineraries, any air fares unless stated, Government departure taxes, passport and visa charges, vaccination fees, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.
Goods and Services Tax
Prices quoted do not include goods and services tax or similar tax (“GST”). GST is payable by you in respect of any supply made to you, and in addition to the price payable. You must pay the amount of GST payable in the respect of the supply. GST is payable at the same time and in the same manner as the price or at such later time as Exodus Travel Agency may request.
Combination of Airline Fares
If you are travelling with combination fares of two or more airlines, our travel agency is not responsible for any flight delays. Please also check the weight allowance with our travel consultant.
Flight Schedule Changes
We recommend that you contact the Airline to confirm your schedule departure time 24 hrs prior to your flight time
Payments by Credit Card:
Payments by Visa and Master card will incur a surcharge of 1.90%, and payments made by American Express and Diner’s club will incur a 3.5% surcharge. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against us. In the event that payment has been made to us by credit card, you agree that you will not seek to charge back your payments to us. You agree not to stop the payment even when you cancel a booking. You agree that we may apply the proceeds to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. We do not accept any cheque payments.
Special Requirements and Information:
Please inform us at the time of booking regarding any special requirements you may have for your travel arrangements such as special meal, seating and inclusion of frequent flyer membership details. Please check your frequent flyer program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
Travel Insurance is recommended by the Department of Foreign Affairs and Trade for all overseas travel. We are an authorised representative of Cover More Travel Insurance Services Pty Ltd, on whose behalf we act. You must obtain a product disclosure statement relating to the travel insurance product you are considering purchasing and should read that document before making any decision whether to acquire the product. If you decline travel insurance, you may be required to sign a disclaimer.
After Hour bookings
Surcharge of AUD $100 + GST applies to all bookings requested after business hours, public holidays and on weekends.
We are committed to protecting your personal information, and will not disclose this information to a third party other than the Airline or the supplier who requires this information to cater to your travel needs. If a third party other than the Airline or the supplier requires any of your personal information, we will not furnish this to them without your prior approval.
Airline and other carrier terms and conditions apply with every booking finalised through Exodus Travel Agency Pty. Ltd. in addition to terms and conditions stated above.
For full details associated to your bookings and all other travel quotes please refer to specific carrier or airline website or call Exodus Travel Agency Pty. Ltd. on 1800EXODUS.
If any dispute arises between you and us, the laws of Australia will apply.
Our Service Guarantee:
We guarantee that our services will be provided with due care and skill and will be reasonably fit for the purpose.
I acknowledge that I am 18 years of age or older and that I understand and agree with the above terms and conditions.
These terms were last updated on 29 Dec 2015.