Booking Terms and Conditions
Please read the terms and conditions carefully. Any purchase made through Exodus Travel Agency Pty. Ltd. is subject to automatic direct acceptance of these terms and conditions. If you are unsure about any part of terms and conditions please contact our office prior to making any bookings.
These terms and conditions apply to all the bookings made through Exodus Travel Agency ABN 29 005 383 139 whether it is in our office, online, over phone or by email.
Agency / Liability:
We act as an agent only. We sell various travel related products on behalf of numerous transports, accommodation and other service providers. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. We have no responsibility for these services, nor do we make or give any warranty or representation regarding their standard. All bookings made on your behalf are subject to terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not us. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider and not Exodus Travel Agency. We do not accept any liability of whatever nature, whether in contract, tort or otherwise for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we do not have any direct control. We do not accept any liability in contract , tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any event which is beyond our control and which is not preventable on reasonable diligence on our part.
All prices are subject to availability and can be withdrawn or varied by the service provider without notice. The price is only guaranteed when paid in full. Please note that all prices quoted are subject to change. Price changes may occur due to reasons beyond our control which will result in the increase in cost of the product or service. These factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. Please contact us for up to date prices.
Cancellation and Refunds
Booking cancellations will incur supplier fees and charges. These charges can be up to 100% of the cost of booking, regardless of whether travel has commenced. Please read the terms & conditions carefully, including terms and conditions of your booking to check whether the booking is refundable, as not all bookings can be refunded. Fees will apply to all refundable bookings. Our service request fee for cancellation is $100 per person plus any supplier cancellation fees. With flight bookings, cancellation fees will vary depending on the airfare you have booked . Some fares are fully non-refundable. Please check the fare rules with the travel consultant at the time of booking.
Infant tickets are generally non-refundable. Refunds will only be paid to you once we have received the funds back from the supplier(s). Generally flight tickets cannot be refunded if they are partially used. This is beyond the control of Exodus Travel Agency. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.
Refunds take approximately 8 weeks or more to process. Where we incur any liability for a cancellation fee for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge. Cancellation or refund will only be processed if you have sent the request in writing. You agree not to stop the payment irrespective of cancelling a booking or apply for a refund.
Changes & Reissue Fees
Where changes to your travel arrangements are permitted and possible by the supplier, Exodus Travel Agency will charge you a standard service fee of AUD $100 per passenger per change in addition to all charges applied by the supplier. By confirming the booking, you are accepting the specific booking conditions .Changes are subject to availability and are subject to the validity of your booking – for details check the booking conditions.
Not all bookings allow changes, so please check your booking conditions carefully. Changes outside the validity of your booking, for example, to a higher season, a different airline, operator or ticketed route, where these are possible, will result in additional charges on top of standard service fees.
With airline bookings, flights must be taken in the sequence they appear on your electronic ticket confirmation. If you plan not to take a flight as booked after departure, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may deem you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being cancelled, and/or render your ticket void. Where we incur any liability for a charge or re-issue for any booking, you agree to indemnify us for the amount of that fee or charge.
Changes & Reissue will only be processed if you have sent the request in writing.
Deposits and Final payment
Where you will be required to pay an initial deposit, those initial deposits are nonrefundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer law). Some services must be paid in full at the time of booking.
Bookings from outside Australia
We reserve the right at our absolute discretion to decline or accept bookings made from outside Australia. Any automatic booking confirmations for such bookings are conditional contingent on our view of any financial risks, potential ticket despatch delays, or other international regulations that may apply.
Force Majeure – Changes beyond our control
Compensation will not apply if a significant change is made for reasons beyond our control. These include: · War, · Threat of war, · Riots, · Epidemics, · Health risks, · Civil disturbances, · Terrorist activity, · Industrial disputes, · Natural and nuclear disasters, · Fire, · Changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type, · Closed or congested airports or ports, · Hurricanes and other actual or potential severe weather conditions, · Act of government or public authorities or · Other circumstances amounting to force majeure and/or Acts of God. Exodus Travel Agency cannot accept liability or responsibility for any airline or supplier bankruptcy or insolvency and the failure to provide any services which may follow.
Special Conditions for some Travel Products
Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services.
Some of those terms will be displayed in the rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display.
It is your responsibility to check those terms and conditions before making a booking through Exodus Travel Agency.
There are numerous rules and regulations affecting most advance purchase bookings which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays and or air tickets should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office.
You must read the rules and check the conditions applicable to every booking and ensure that you accept those rules and conditions before you make a booking. If the rules and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the rules and conditions applicable to the relevant supplier.
Travel Documents and Visas
All individuals departing from Australia must be in possession of a valid passport.
It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your itinerary. You need a valid passport for all international travel.
Many countries require that your passport is valid for at least six months beyond your intended return date. If your passport is due to expire within six months of your arrival back to Australia, then under normal circumstances you should obtain a new passport.
The name provided by you for your travel documents must be the same as that in your passport. It is your responsibility to ensure that you have all the documentation you need for your journey. Any fines, penalties, payments of expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
We can obtain any such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and do not accept any liability for any loss or damage which may occur in reliance on the information provided. If you wish we can apply for a visa for you through this external service, however, fees and charges will apply. Visas are obtained from the issuing authority in Australia and you should confirm these with the relevant High Commissions, embassies and/or consulates. Visa requirements vary by both country you are travelling to and the current citizenship you hold, so please ensure you check in advance of your travel date to allow sufficient processing time as required by the embassy. Either airline staff or immigration authorities may not allow you to pass through customs and board your flight without the appropriate visa. We can obtain any such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and do not accept any liability for any loss or damage which may occur in reliance on the information provided. If you wish we can apply for a visa for you through this external service and fees will apply.
Some countries will not allow you to check-in without proof of a return electronic or paper ticket. Airline check-in staff at your point of origin may deny boarding. Please be aware that some countries will require you to produce a hard copy of your e-ticket to enter into the terminal. We advise our customers to carry a hard copy of their travel documents at all times during their trip.
If you proceed to book a one way ticket please ensure you have checked with the Consulate of the country you are travelling to in order to ensure that you comply with their laws and regulations.
We do not accept any responsibility in the case you are unable to travel due to not complying with such requirements. If you are in any doubt as to the visa requirement for your destination, you may refer to an external visa advisory service.
Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia.
By agreeing to purchase travel documents through Exodus Travel Agency, we assume that you will make arrangements for the required visas.
Exodus Travel Agency cannot accept responsibility for the content or accuracy of information provided in any external websites not within Exodus Travel Agency’s control.
Please note that travel documents including airline tickets, hotel vouchers, tour vouchers, or any other documents are used to confirm an arrangement with a travel service provider. Travel documents may be subject to conditions and restrictions, and most travel documents are non-transferable. All airline tickets or vouchers must be issued in the same name as in the passport/photo identity of the holder. Incorrect name in a booking may result in the document having to be re issued at a cost and in some cases may also result in the booking being cancelled. Please check all the names in the booking. Any errors in the names detected after the documents are issued will be your sole responsibility.
If you are travelling to the United States please refer https://esta.cbp.dhs.gov for information regarding compulsory pre-registration for their visa waiver program (ESTA). Australian passport holders will not be able to enter United States without a valid ESTA (or visa). Please note that you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.
Travel Advice and Vaccinations
Australian residents should refer to the travel advice posted by the Department of Foreign Affairs at http://www.dfat.gov.au/ or http://www.smarttraveller.gov.au/ for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary. You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documents. We do not take any responsibility of any inconvenience or issues you may face while on your trip.
Rates and Price Variations
For deposits and part payments, we reserve the right to vary quoted rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs.
All prices quoted in the flight booking engine are in Australian dollars, regardless of where your requested flight is originating from.
Price Inclusions and Exclusions
All inclusions in the booking are specified in the final quote. Prices may not include, meals other than as stated in itineraries, any air fares etc. Any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified are excluded in the quote.
Goods and Services Tax
Prices quoted may not include goods and services tax or similar tax (“GST”) depending on your travel destination.
Combination of Airline Fares and baggage allowance
If you are travelling with combination fares of two or more airlines, our travel agency is not responsible for any flight delays. Please always check the baggage allowance with our travel consultant as some airlines do not provide any baggage allowance.
Flight Schedule Changes
We recommend that you contact our travel consultants to confirm your scheduled departure at-least 24 hrs prior to your flight.
Payments by Credit Card:
Payments by Visa and Master card will incur a surcharge of upto 1.95% and payments made by American Express , Diner’s club or international will incur upto 3.5% surcharge. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against us. In the event that payment has been made to us by credit card, you agree that you will not seek to charge back your payments to us. You agree not to stop the payment even when you cancel a booking. You agree that we may apply the proceeds to satisfy any liability you have to us, including any liability in respect of cancellation fees before refunding the balance to you.
Special Requirements and Information:
Please inform us at the time of booking regarding any special requirements you may have for your travel arrangements such as special meal, seating and inclusion of frequent flyer membership details. Please check your frequent flyer program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking. Some airlines do not have a provision for seat selection. This will only be allocated at the time of check-in.
Travel Insurance is recommended by the Department of Foreign Affairs and Trade for all overseas travel. We are an authorised representative of Cover More Travel Insurance Services Pty Ltd, and Suresave on whose behalf we act. You must obtain a product disclosure statement relating to the travel insurance product you are considering purchasing and should read that document before making any decision whether to acquire the product. If you decline travel insurance, you may be required to sign a disclaimer.
We are committed to protecting your personal information, and will not disclose this information to a third party other than the Airline or the supplier who requires this information to cater to your travel needs. If a third party other than the Airline or the supplier requires any of your personal information, we will not furnish this to them without your prior approval.
In addition to Exodus Travel Agency terms and conditions, Airline and supplier terms and conditions apply with every booking.
For full details associated to your bookings and all other travel quotes, please call Exodus Travel Agency Pty. Ltd. on 1800EXODUS.
If any dispute arises between you and us, the laws of Australia will apply.
Our Service Guarantee:
We guarantee that our services will be provided with due diligence and care at all times.
You acknowledge that you are 18 years of age or older and that you understand and agree with the above terms and conditions.